Realliance Policies
Terms & Conditions
These Terms & Conditions govern the use of the Realliance website and interactions with Realliance customer service and ordering channels.
Last updated: 16 September 2026
About This Website
realliance.my provides product and business information for Realliance.
Product Information
Product information is provided for general informational and personal-care purposes. It is not presented as medical diagnosis or treatment.
Orders
Orders are currently handled through official Realliance customer service channels, including WhatsApp. This website does not currently provide direct online checkout.
Pricing
Pricing, promotions and availability may change from time to time. Customers should confirm current pricing through official Realliance customer service before completing an order.
Product Availability
Products may be unavailable or subject to stock availability. Realliance customer service can confirm current availability when an order enquiry is made.
Payment
Available payment methods will be communicated through official Realliance customer service channels. Customers should follow only the payment instructions provided through an official channel.
Shipping
Order processing, delivery coverage and tracking information are described in our Shipping Policy.
Returns and Refunds
Information about damaged or incorrect items, return eligibility, replacements and refunds is provided in our Return & Refund Policy.
Product Use
Customers should follow official product usage instructions. If irritation, unusual symptoms or persistent discomfort occurs, users should stop use where appropriate and seek advice from a qualified healthcare professional.
No Medical Advice
Information on this website is not intended to replace professional medical advice, diagnosis or treatment.
Intellectual Property
Subject to applicable rights, Realliance materials may not be copied, reproduced or reused without permission. These materials include:
- The Realliance brand name
- Website content
- Product visuals
- Written text
- Design elements
Limitation of Liability
To the extent permitted by applicable law, Realliance is not responsible for losses arising from misuse of the website, failure to follow official product instructions, or circumstances outside our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
External Links and Third-Party Services
WhatsApp and other third-party websites or services may have their own terms, privacy policies and operating practices. Realliance does not operate those third-party services.
Governing Law
These terms are governed by the laws of Malaysia, subject to applicable law.
Changes to Terms
Realliance may update these Terms & Conditions from time to time. The latest version and its updated date will be published on this page.
Contact
For questions about these terms, contact Realliance through the configured business channels below.
- Legal Business / Company Name
- HERCARE WELLNESS TRADING
- Customer Service Email
- csrealliance@gmail.com
- +60 11-5668 6837
- Business Hours
- 24 Hours
- Website
- realliance.my
- Business Registration Number
- CA0402344-T
- Business Address
- 1744, Permatang Kling 14300 Nibong Tebal Pulau Pinang, Malaysia