Privacy Policy

Realliance may collect information that you choose to provide or that arises from your interaction with our website and customer service channels, including:

• Name
• Phone number
• Email address
• Delivery details
• Enquiry information
• Order-related information
• Website usage information
• Communication records

This information may be provided through WhatsApp, email, contact forms if added later, customer service conversations or website analytics.

We may use personal information for purposes that include:

• Responding to product enquiries
• Assisting with orders
• Providing customer service
• Supporting delivery enquiries
• Providing after-sales support
• Improving the website experience
• Maintaining appropriate business records
• Meeting legal or regulatory obligations where applicable

Customers who contact Realliance through WhatsApp may have their messages and contact information processed for customer support and order assistance. WhatsApp is a third-party service and is not operated by Realliance.

This website may use cookies or similar technologies to support website functionality, analytics, performance and user experience. Browser settings may allow you to manage how cookies are handled.

We may use analytics services from time to time to understand how visitors use the website, identify performance issues and improve the website experience.

Realliance may use advertising or measurement technologies such as Meta Pixel in the future to understand website activity and improve marketing effectiveness. This wording does not indicate that such technology is currently installed.

We may rely on third-party platforms and service providers where relevant, including WhatsApp, hosting providers, analytics providers, and payment or logistics providers. Those third parties may process information under their own terms and privacy policies.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, customer support, appropriate business records or applicable legal obligations.

Realliance takes reasonable steps to protect personal information from unauthorized access, loss, misuse or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.

Subject to applicable law, you may contact Realliance to request access to or correction of your personal information, or to ask questions about how it is handled. We may need to verify your identity before responding to a request.

The website and products are not intended to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information without appropriate consent, please contact us.

Realliance may update this Privacy Policy from time to time. The latest version and its updated date will be published on this page.

For privacy enquiries or questions about personal information, contact Realliance through the configured business channels below.

Legal Business / Company Name

HERCARE WELLNESS TRADING

Customer Service Email

csrealliance@gmail.com

WhatsApp

+60 11-5668 6837

Business Hours

24 Hours

Website

realliance.my

Business Registration Number

CA0402344-T

Business Address

1744, Permatang Kling 14300 Nibong Tebal Pulau Pinang, Malaysia