Realliance Policies
Return & Refund Policy
This policy explains how Realliance handles damaged items, incorrect items, replacement requests and eligible refunds.
Last updated: 16 September 2026
General Policy
Because Realliance products are personal-care and intimate-care products, return eligibility may be limited for hygiene and safety reasons.
Eligible Issues
Customers may contact Realliance if:
- An incorrect item was received
- An item arrived damaged
- The parcel appears damaged
- An item is missing from the order
- There is another verified fulfilment issue
Reporting Period
Customers should report eligible order issues within 3 days of receiving the order.
Evidence Required
To support a review, customers may be asked to provide:
- Order details
- Clear photos
- Parcel packaging photos
- Product photos
- An unboxing video where available
An unboxing video is helpful where available but is not stated as mandatory under this policy.
Opened Hygiene Products
For hygiene and safety reasons, opened or used intimate-care products are generally not eligible for return due to change of mind.
Incorrect or Damaged Item
After the issue is reviewed and verified, Realliance may offer a replacement, exchange or refund as appropriate. The outcome will depend on the circumstances of the request.
Refund Eligibility
Refunds, where approved, will be handled according to the original payment arrangement or another agreed method. No specific refund processing period is stated until it is confirmed.
Return Shipping
Return shipping responsibility will depend on the reason for return and the outcome of the review.
Change of Mind
Change-of-mind returns may not be accepted for intimate-care products due to hygiene considerations.
Non-Returnable Situations
A return may not be accepted where:
- The product has been opened or used
- The issue is reported outside the applicable reporting period
- Damage was caused after delivery
- The item was not purchased through an official Realliance sales channel
How To Request Support
Contact Realliance through WhatsApp or customer service email and provide:
- Order details
- A description of the issue
- Relevant photos
- +60 11-5668 6837
- Customer Service Email
- csrealliance@gmail.com
Contact
For return, replacement or refund enquiries, contact Realliance through the configured business channels below.
- Legal Business / Company Name
- HERCARE WELLNESS TRADING
- Customer Service Email
- csrealliance@gmail.com
- +60 11-5668 6837
- Business Hours
- 24 Hours
- Website
- realliance.my
- Business Registration Number
- CA0402344-T
- Business Address
- 1744, Permatang Kling 14300 Nibong Tebal Pulau Pinang, Malaysia