Realliance Policies
Shipping Policy
This Shipping Policy explains how Realliance orders are processed, shipped and delivered.
Last updated: 16 September 2026
How Orders Are Placed
Orders are currently handled through the official Realliance WhatsApp customer service channel or other official customer service channels.
Order Processing
Order processing begins after order and payment confirmation, if applicable.
Delivery Coverage
Realliance delivery coverage is within Malaysia.
- West Malaysia Shipping Fee
- RM8
- East Malaysia Shipping Fee
- RM15
Cash on Delivery
- Availability
- Available
- COD Fee
- RM10
Estimated Delivery Time
- West Malaysia
- 1–3 working days
- East Malaysia
- 5–7 working days
Delivery times are estimates and may be affected by courier delays, public holidays, weather, remote areas or operational issues.
Tracking
Tracking information will be provided after shipment. Orders are generally shipped via J&T Express.
Delivery Address
Customers are responsible for providing complete and accurate delivery details. Please review the recipient name, phone number and delivery address before confirming an order.
Failed Delivery or Returned Parcel
If a parcel is returned because of an incorrect address, failed delivery attempts or unclaimed delivery, additional delivery charges may apply. Any applicable charge will be communicated after the circumstances are reviewed.
Damaged Parcel
If a parcel arrives damaged, contact Realliance customer service promptly with the order details and relevant photos. Please also refer to the Return & Refund Policy.
Contact for Delivery Enquiries
For shipping, tracking or delivery questions, use the configured Realliance customer service channels below.
- +60 11-5668 6837
- Customer Service Email
- csrealliance@gmail.com